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Log-in Problems: a troubleshooting guide

Having trouble logging in? Check out this guide with troubleshooting steps for common issues.

Ryan Noonan avatar
Written by Ryan Noonan
Updated over a week ago

How logging in to Buildxact works

Buildxact uses passwordless login by default, with one‑time codes sent by email or SMS. Most users will never need a password.


Buildxact (web app)

Default login method: Email Code

Steps:

  1. Enter your email address

  2. Check your email for a one‑time code

  3. Enter the code

  4. You’re logged in

This applies to all new users signing up via the Trial Form.

Buildxact Go (mobile app)

Default login method: SMS Code

Steps:

  1. Enter your mobile phone number

  2. Receive a one‑time code by SMS

  3. Enter the code

  4. You’re logged in

This applies to all new users signing up via the Buildxact Go signup form.

Multi‑Factor Authentication (MFA / 2‑Step Authentication)

In some situations, Buildxact will require an extra verification step after your main login method.


When is MFA required?

MFA is required if any of the following apply:

  1. You choose to set up a password
    Passwords alone are less secure and commonly reused. MFA adds an extra layer of protection.

  2. You log into a Buildxact account connected to Xero
    This is a compliance requirement for Xero integration partners.

  3. You enable 2‑Step Authentication in your My Profile settings
    Some users choose this for additional account security.

What happens when MFA is enabled?

After your primary login step (Email Code, Password, or SMS Code), you’ll be asked to complete one more step:

  • If you have a verified phone number:
    A one‑time code is sent to your phone via SMS

  • If your main login is already SMS (e.g. Buildxact Go users):
    The MFA code will be sent by email instead

  • If you don’t have a verified phone number:
    You’ll see a QR code and be prompted to set up an Authenticator App (such as Google Authenticator)

Common login issues and how to fix them

I’m not receiving my email code

  • Check your spam or junk folder

  • Make sure you entered the correct email address

  • Search your inbox for emails from Buildxact

  • Wait a minute and request a new code

I’m not receiving my SMS code

  • Confirm your phone number is correct (including country code)

  • Make sure your phone has signal and can receive SMS

  • Wait a minute and request a new code

I’m being asked for an MFA code I don’t recognise

This usually means MFA is required for your account.

  • If prompted for an SMS or email code, check the relevant inbox/device

  • If shown a QR code, follow the steps to enrol using an Authenticator App

I signed up with my phone number but now I’m being emailed codes

If you originally signed up through Buildxact Go, your main login uses SMS. However, MFA cannot reuse SMS as the second step, so MFA codes will be sent by email instead.

I set a password and now login feels more complicated

This is expected. Choosing to use a password automatically requires MFA to keep your account secure.

If you prefer a simpler login experience, you can continue using email or SMS codes without a password.

Still stuck?

If you’re unable to log in after trying the steps above, contact Buildxact Support with:

  • The email address or phone number you’re using to log in

  • Whether you’re using Buildxact (web) or Buildxact Go (mobile)

  • Any error messages you’re seeing

We’ll help you get back in as quickly as possible.

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