Q: Why can't I integrate an invoice with MYOB, and how can I fix the issue?
A: There could be several reasons why you are unable to integrate the invoice with MYOB. Some possible issues and their solutions include:
1. Lock date or lock period in MYOB: Buildxact cannot create documents prior to this lockout period. To resolve this, you can either remove the lock-in date in your MYOB account or alter the purchase order invoice date to be part of a non-locked period.
2. String length exceeded: MYOB has character limits for company names (50 characters) and customer/contact names (30 characters). Ensure that the names in Buildxact do not exceed these limits. If they do, update the names to be shorter.
3. Missing or invalid ABN: Make sure the supplier contact in Buildxact has a valid ABN set. If not, update the contact with the correct ABN.
4. Tax code issues (specific to MYOB New Zealand): Ensure that the tax rate setup is correct. If you encounter errors related to tax codes, you may need to follow specific steps to fix the issue.
If you have checked all the possible reasons and still face issues, a support agent can help you fix the integration settings, and all items should sync properly.
Q: What should I do if Buildxact is stuck syncing with my accounting system for a long time?
A: Our support team will need to reset this for you. Please send a chat message to our team and we will be able to help you out.