If you're having issues with the items not syncing to Quickbooks, here's how you find out what may be going wrong.

  • First go to your Integrations by clicking Integrations on the left hand menu.
  • Then click 'View Log'
  • This will show your previous sync's log. You may find some similar messages in there that appear below.

Generated QuickBooks Bill for Buildxact Supplier Invoice PO####/###/# - Sample Supplier for $1,000.0 Tried to add vendor 'Sample Company' but QuickBooks gave the following error: Validation Exception was thrown.Details:The name supplied already exists. : Id=##.

Quickbooks clients and vendors work off the same group, this means that you cannot have the same name as a vendor as you do a contact.
Using the above example, Buildxact is trying to create Sample Company as a vendor which may already exist as a client and as such cannot be added as a vendor. A way to get around this is to update your contact in Buildxact to have a slightly different name, such as Sample Company Buildxact.

Generated QuickBooks Bill for Buildxact Supplier Invoice PO####/###/# - Sample Supplier for $1,000.00
Unable to create QuickBooks Bill ####/###/#, already exists in your Quick Books Account. Code: 6140

Quickbooks will only allow for unique invoice numbers, if you're seeing this error it means that the invoice may already exist in your Quickbooks account.

First you should confirm if the invoice exists in your Quickbooks account by searching your Quickbook account.
If the item keeps coming up in your sync list, please contact Buildxact support and let them know if you managed to find the invoice in your Quickbooks account and the invoice # - they will be able to assist further with this information

Unable to create QuickBooks Bill #J####/PO####/# account period is closed, please re-open. An internal error occurred. Please contact support on 1800 965 597. Sync failed.

Quickbooks has periods that can be open and closed. The above error is notifying you that there is a payment in Buildxact that is trying to be created in a closed period. Either re-open the existing period by following this quickbooks guide or alter the above supplier invoice to be in the open period.

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