There are several ways to get help with Buildxact. This article explains how to contact our support team, browse our Help Center, book a call with Customer Success, reach your onboarding team, find help inside Buildxact and share feedback.
Contact our support team
You can reach our support team in two ways:
Email: [email protected]
In Buildxact: click Need help at the bottom right of the main menu to send us a message.
Something look broken? If something in Buildxact doesn't look or work the way it should, let our support team know so we can look into it.
Browse our Help Center
Visit help.buildxact.com to search our articles, FAQs and how-to guides on any part of Buildxact.
For a full list of content based on your region and plan, see our Onboarding checklists.
Book a call with Customer Success
Our Customer Success team runs 15, 30 and 60 minute sessions.
15-minute calls: use the links below to book a call for your region.
30 and 60 minute sessions: reach out to your Customer Success rep. If you don't know who that is, or you haven't been given one, contact our support team.
North America
How-to questions: Book a 15-minute call
Report a bug, or if something seems broken: Book a 15-minute call
Australia and New Zealand
How-to questions: Book a 15-minute call
Report a bug, or if something seems broken: Book a 15-minute call
Help inside Buildxact
Information panels throughout Buildxact help you learn as you go. Whenever you're unsure how to do something, scroll down the page and look for the information panel.
Each panel explains where you are in Buildxact and what you can do there. It also links to relevant FAQs and help guides and, where available, an explainer video you can watch in Buildxact.
Share feedback and suggestions
We'd love to hear your ideas for making Buildxact better. See How can I give feedback and make suggestions to Buildxact? to find out how.
Need help? Reach out to our support team — we're here to help!