Audience: Builder
Read time: 2 min
Article contents: FAQ
If you try to upload a protected or locked PDF/ Plan to Buildxact you will get the following message:
If you know the PDF password, you can enter it there and commence the importing process.
If you do not know the PDF password, you will have the following 2 options:
Option 1
Contact the person that sent you the plans and ask them to send you an unprotected copy or provide the password.
Option 2
Use a free website to unprotect/ unlock the document to allow you to upload. We recommend the following websites:
These will allow you to unlock a PDF by uploading it to their website, converting to an unlocked version that you can then download a copy of.