All Collections
Estimating
Plans and Takeoffs
How to upload a protected/ locked PDF to Buildxact
How to upload a protected/ locked PDF to Buildxact
If you are receiving a locked or protected error message when uploading a PDF to Buildxact, this guide outlines what to do.
Kate Cromie avatar
Written by Kate Cromie
Updated over a week ago

Audience: Builder

Read time: 2 min

Article contents: FAQ

If you try to upload a protected or locked PDF/ Plan to Buildxact you will get the following message:

If you know the PDF password, you can enter it there and commence the importing process.

If you do not know the PDF password, you will have the following 2 options:

Option 1

Contact the person that sent you the plans and ask them to send you an unprotected copy or provide the password.

Option 2

Use a free website to unprotect/ unlock the document to allow you to upload. We recommend the following websites:

I Love PDF or Tiny Wow

These will allow you to unlock a PDF by uploading it to their website, converting to an unlocked version that you can then download a copy of.

Did this answer your question?