Audience: Builder

Read time: 2 min

Article contents: FAQ

If you try to upload a protected or locked PDF/ Plan to Buildxact you will get the following error:

In order to check if the file is protected you will need to look at the file properties. To do this you will need to do the following:

  1. Open the file on your device that you are trying to upload and go to File then select Properties:

  2. Click on the Security tab to view the document information:

In order to be able to upload these you have the following two options:

Option 1

Contact the person that sent you the plans and ask them to send you an unprotected copy

Option 2

Use a free website to unprotect/ unlock the document to allow you to upload. We recommend the following websites:

I Love PDF or Tiny Wow

These will allow you to unlock a PDF by uploading it to their website, converting to an unlocked version that you can then download a copy of.

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