Audience: Builder
Read time: 2 min
Article contents: FAQ
If you try to upload a protected or locked PDF/ Plan to Buildxact you will get the following error:
In order to check if the file is protected you will need to look at the file properties. To do this you will need to do the following:
Open the file on your device that you are trying to upload and go to File then select Properties:
Click on the Security tab to view the document information:
In order to be able to upload these you have the following two options:
Option 1
Contact the person that sent you the plans and ask them to send you an unprotected copy
Option 2
Use a free website to unprotect/ unlock the document to allow you to upload. We recommend the following websites:
These will allow you to unlock a PDF by uploading it to their website, converting to an unlocked version that you can then download a copy of.