Audience: Builder
Read time: 2 min
Article contents: FAQ
If you try to upload a protected or locked PDF/Plan to Buildxact you will get the following message:
If you know the PDF password, you can enter it and commence the importing process.
If you don't know the PDF password, you have the following two options:
Option 1
Contact the person that sent you the plans and ask them to send you an unprotected copy or provide the password.
Option 2
Use a free website to unlock the document to allow you to upload. We recommend the following websites:
These will allow you to unlock a PDF by uploading it to their website, converting to an unlocked version that you can then download.