Skip to main content
All CollectionsGetting Started & System Set-up2 Step Verification
2-Step Verification - synchronizing your date/time on your mobile device
2-Step Verification - synchronizing your date/time on your mobile device
Matt Govett avatar
Written by Matt Govett
Updated over a week ago

Audience: Builder/Supplier/User

Read time: 2 mins

Article contents: FAQ/How To

You may have issues when trying to use 2FA (Two-Factor Authentication) if your mobile phone's date/time isn't lining up correctly.


Update Date & Time on Your iOS Device

  1. From your home screen, navigate to Settings.

  2. Tap General.

  3. Tap Date & Time.

  4. Make sure that the option Set Automatically is turned on.

  5. If this option is turned off, check that the correct Date, Time and Time Zone are selected.

Update Date & Time on Your Android Device

  1. Tap Settings to open the Settings menu.

  2. Tap Date & Time.

  3. Tap Automatic.

  4. If this option is turned off, check that the correct Date, Time and Time Zone are selected.

Did this answer your question?