Audience: Builder/ Supplier/ User

Read time: 7 mins

Article contents: FAQ/ How To/ Video

For most Buildxact users, 2-Step Verification is an optional security setting on their account. In some jurisdictions 2-Step Verification is mandatory for accounts that connect to accounting packages (For example Australian Xero users).

2-Step Verification adds an extra layer of security to keep your Buildxact account and data safe, making it harder for an unauthorized person to gain access to your account. If you have 2-Step Verification enabled, when you log in to Buildxact, you will be required to enter a verification code that is sent to an app on your mobile device.

Watch the following video or follow the steps below outlined below.
​
​Note: this video covers only the phone login option, if you're struggling with this, the steps below also cover the email verification option.

Navigate to My Profile

Toggle on the 2-Step Verification button. To disable 2-step verification toggle this button off.

After toggling on the 2-step verification button you will see the message below.

Click Setup now.

If you want to continue working and complete the set up next time you log in, click Later.

After you enter your email address and password on the log in screen, you will see a QR code. Scan the code with an authenticator app on your mobile device.

For a list of which authenticator apps we recommend, see the Which authenticator app should I use? guide below.

If you are the Owner (TenantRole = Owner) in the Buildxact subscription plan, you can reset 2-step verification for your other non-owner users.

When viewing the Users page an owner can see whether the user has 2-step verification enabled (1) and can execute the Reset 2 Step Verification for non-owner users (2).

Once an owner user resets the 2-step verification, the non-owner user will be required to restart the verification process (scanning the QR code etc).

Enter the code provided by your authentication method.

Record the recovery code you are provided - this will be needed if you no longer have access to your mobile device.

Clicking on the next arrow will confirm the setup of your 2-Step Verification and allow you to log in by clicking 'Continue'.

Once you have set up your authentication method, log in to Buildxact by entering your username and password, followed by the code generated by your authentication method. If you are logging in from the same computer and browser each time, you can choose to be asked for a code once every 30 days.

2. Open your authentication App and retrieve the 6-digit code. Enter the code in the box shown.

3. Select the box Remember this device for 30 days. After 30 days you will need to enter a new code.

Click Continue to log in to Buildxact.

If you are having trouble scanning the QR code, click on the Trouble scanning? link shown below and you will be sent a code to enter manually.

If you don't have an Authenticator App, you can receive your 2-Step Verification Code via email by following these steps.

2. Enter your password and click Log In

3. The next screen will ask you to enter the 6-digit code from your authentication method.

4. Instead, click on Other ways to receive your code.

5. Click on Email from the list of options

6. You will receive an Email with a 6-digit verification code. Copy and paste the 6-digit code here.

7. Selecting Remember this device for 30 days will remember your code on this device for 30 days. After 30 days you will need to enter a new code.

Clicking Continue will log you in to Buildxact.