Audience: Builder
Read Time: 3 min
Article contents: FAQ
If you are on one of our month-to-month or annual pay up front plans you can cancel your subscription at any time in Buildxact. Your subscription will remain active until the end of your current billing period. Once cancelled, access to your account and data will no longer be available. When your subscription is cancelled, a confirmation email will be sent by Buildxact. If you're on an annual plan, the subscription will be set to "non-renewing" status upon your cancellation request, and the confirmation email will not be sent until closer to the end of your paid period. For example, if your subscription ends in August, you'll receive the confirmation email near that time.
Note: before you go, we'll ask you to give us your reason for cancelling. In most cases, you'll receive a call from us too, just to gather some feedback on your time with us. Additionally, your cancellation request will be reviewed by our management team before it is approved, ensuring the process is handled appropriately.
Cancel your Buildxact subscription by following the steps below
1) In the left-hand navigation menu, click on My Business.
2) Select Subscriptions.
3) Click on Manage Plan.
4) Click Cancel Subscription
Once you select Cancel Subscription you will see a pop-up page asking you your reason for cancelling. We'd love to know if there's anything more we could be doing to make Buildxact work for you.
Clicking Continue will take you through some alternative options to cancelling your subscription, like our Hibernate Plan (see link below), before reaching the final cancellation page. Click Cancel subscription to finalize your cancellation process. After finalizing the cancellation process, you will receive a pop-up confirmation and, later, a confirmation email from Buildxact, providing assurance that your request has been processed successfully.
Pause or Hibernate your subscription
You can only activate hibernation once in a 13-month period.
It's possible to temporarily hibernate your subscription as an alternative to cancelling. Hibernating your subscription is an excellent option if your business is taking a break or going through a slow period. To find our more, please click the button below: The Hibernate plan costs $49 per month, is limited to a maximum of 3 months, and allows you to view your account and receive communications during this period.
If you receive a charge after cancelling your subscription, please get in touch with our Customer Support team. Refunds typically appear in your account within 3-5 business days. Click the button below to view our Terms & Conditions: If you're unsure about your cancellation request's success, check for the confirmation email or contact Buildxact support directly for assistance.