If your subscription lapses due to non-payment, you won’t be able to access your account. However, if you cancel your subscription voluntarily, you will retain access until the end of the paid period.

We securely store all your data so that you can easily regain access upon resubscription. Buildxact ensures long-term data retention even if your subscription lapses or is cancelled. This means that even if your subscription is cancelled due to non-payment, you can regain access to your account and its data by re-subscribing.

If your subscription has expired due to payment issues or voluntary cancellation, you can reactivate it by logging into your account. The payment processor will guide you through completing any required transactions, ensuring a smooth re-subscription process. If a payment fails, your account enters a 19-day dunning period during which the payment processor will retry the payment up to three times. You will retain access to your account during this period, but if no successful payment is made by the end of the dunning period, your subscription will be closed, and access to your account will be lost.

When you purchase a new subscription or resolve payment issues, your account will reactivate seamlessly, and all previous configurations and data will remain intact, ensuring no disruptions.