Why was I charged a different amount for my Buildxact subscription?
Buildxact has recently updated its subscription plans and pricing structure, which may explain changes in your billing. Below, we provide an overview of the key factors that could affect your subscription charges.
1. Subscription Plan Updates
Buildxact has introduced redesigned subscription plans with new features and improvements. These updates include:
Unlimited users across all plans
AI Calculator
New Job and Dashboard schedules
Native Timesheets with QuickBooks integration
Digital Signatures
Blu: Estimate Generator, Takeoff Assistant, and Estimate Reviewer
These enhancements are part of the updated pricing structure, which applies to all subscriptions. You also have the flexibility to switch to a different plan, such as the more affordable Foundation Plan, or cancel your subscription at any time. Additionally, a 15% discount on future bills for the remainder of the year may be available.
2. GST and Pricing Details
The base subscription cost for plans like the Pro monthly subscription is exclusive of GST. For example, the Pro plan costs $399 per month before GST. When GST is included, the total comes to $438.90 AUD per month. If you recently switched plans, your invoices will reflect the updated pricing, inclusive of GST.
3. Billing Adjustments During Plan Changes
When Buildxact transitioned to the new subscription platform, all subscriptions were moved to the updated plans. The new pricing applies from the next invoice after the change. If you were on a free trial or received a free month, the credit is applied to your invoice, making the charge $0 for that billing cycle. Regular billing resumes in the following cycle.
For further assistance or specific questions about your account, please contact Buildxact Support.
