Here (🎥 Watch this short explainer video) is a quick overview of the issue and solution, otherwise more detail is listed below
What’s happening
You may see a prompt asking you to set up an Authenticator app when logging into Buildxact. This is part of a recent security update that adds multi-factor authentication (MFA) to password-based logins.
If you log in using a password, Buildxact now requires a second step of verification to help keep your account secure.
Why this change was made
As passwords become less secure due to data breaches and phishing, we’ve added this extra layer of protection to better safeguard your Buildxact account and business data.
This means:
If you log in with email and password, you’ll need to use an Authenticator app for verification.
If you prefer not to use an Authenticator, you can instead log in using one of the send code options or single sign-on (SSO) methods.
Your login options
You can log in securely using any of the following methods:
Authenticator app – Set up an app like Google Authenticator or Microsoft Authenticator on your phone.
Email code – Choose “Send code” and check your email inbox for a verification code.
SMS code – If your phone number is verified, you can select the SMS option to receive a code by text message.
Single sign-on (SSO) – Log in with your Google or Microsoft account for an even smoother experience.
What to do if you get stuck
If you get caught in a loop or are unable to complete login setup:
Contact our support team at [email protected], or
Click the “Need help?” button in the bottom-left corner of your Buildxact app.
Our team can help reset your login method or verify your phone number if needed.