Audience: Builder/Supplier/User

Read time: 5 mins

Article contents: FAQ/How To

You can reset your password from the login screen by selecting Forgot password.

Note: If you are NOT receiving a password email, but you have an account with us, you may have not have activated your username yet. Please look for an email titled "Welcome to Buildxact" for an activation link. If you need a new email, please contact the support team for assistance.

Learn more about multi-factor verification in our guide below.

If you cannot get into your account due to 2 factor authentication, we can reset this process for you. This means that on your next login you'll receive a new QR code to save, which you will need to scan with an Authenticator App (Not a QR code scanner or your cameras phone).

WARNING - A single user login can only be linked to a single device at a time, If we reset this it will reset the link of any existing scans or Recovery Codes for this login. If you need access, please request the OTC (6 digit code, one time code) from the user that has scanned the QR code originally.

Alternatively, you can select Trouble Scanning and choose other methods to generate your 2-Step Authentication code. We have the ability to send out your code to your email address if you would prefer, or if you have saved your recovery code, entering that in as well will allow you access to your account.


If you're OK with this, please confirm this by contacting our support team and letting us the know email address that you're trying to login with and we will reset your login connection to a mobile device.

If you are having trouble getting Buildxact to load, your stored web browser information may be causing the issue.

As a first step, visit app.buildxact.com/logout to get a fresh login to Buildxact.

If the issue persists, try opening up the program with a different web browser. For example, if you are working on Safari try using Chrome Chrome.

Alternatively, if you open up the program in a private/incognito browser it will have the same result.

If either of these methods load up the program, we'll need to clear out the cache on your main browser to get it back to working.

There can be two main reasons you are getting this error message.

1) Some browser extensions or desktop antivirus/security applications will limit network traffic to monitor what is coming and going into your computer.

You can keep these active on your computer, but you'll need to flag our sites to bypass their network restrictions.

If you have a managed IT network, please forward the following guide to your IT team. Otherwise, feel free to add the URLs in the guide below as exclusions to your security/antivirus system's whitelist feature.

2) Some saved data in your browser could be causing an issue during the login process. Following the steps can help resolve those issues.

As a first step, visit app.buildxact.com/logout to get a fresh login to the system. If you are using a bookmark to login, doing this will clear out any legacy data and should allow you back into the system.

If the issue persists, try opening up the program with a different web browser. For example, if you are working on Safari give Chrome a try.

Alternatively, if you open up the program in a private/incognito browser it should have the same result.

If either of these methods load up the program, we'll need to clear out the cache on your main browser to get it back to working.

If any of these issues persist after trying these troubleshooting steps, please contact our support team via the chat down the bottom right.