This article relates to the sync error "The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes."

What this means is that the purchase order or invoice you're syncing is linked to a contact in Xero that has been archived. We cannot sync the purchase order or invoice across as the contact isn't live.

To fix this you need to correct the link to a active contact via the steps below.

  1. Open up your Buildxact Contacts
  2. Search for and open the contact that is marked as archived.
  3. Edit the Contact details
  4. The last property 'Xero Link' needs to be updated.
  5. Click the dropdown and find the same named contact, or remove any existing text to set back to empty. If empty the next sync will create a new contact in Xero based on the Buildxact contact name.
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