Audience – Builder/ Trade/ Suppler/ Dealer/Client

Read/Watch time – 4 min read

Article contents – Help guide on account deletion


Buildxact account deletion

Buildxact respects your right to privacy and treats the confidentiality of your data very seriously.  To that end, you may request that data associated with your account be permanently deleted. 

Please note, requesting an account deletion means that all data will be removed and will not be able to be recovered. Account deletion is not required in order to cancel your subscription.

In order to request an account deletion, navigate to the Subscriptions page in Buildxact. An option to request a account deletion is available on this page. Note, only the primary administrator of your account can request an account deletion. 

You will only be able to request a deletion if you don't have an active subscription.


Client Portal User deletion

As a user of the Buildxact Client Portal, you will be able to request to have your account deleted similar to above.

To start this process:

  • Log into the client portal https://myhome.buildxact.com/

  • Click on your profile icon up the top right

  • Click 'Request Account Deletion' button

  • Once we have received the request we will process the deletion of your portal within 2 weeks.

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