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I have items to sync, but Buildxact keeps telling me I have zero (0) items to sync.
I have items to sync, but Buildxact keeps telling me I have zero (0) items to sync.
Matt Govett avatar
Written by Matt Govett
Updated over a year ago

The most common cause is that the 'Sync items from' date in the Accounting integration is set up.

In the integration you can set a date from which to sync from, and any invoices created on an earlier date will not post across from Buildxact to your Accounting package

For example, the 'Received' purchase orders here in Buildxact were created on 19th September 2017

But in the accounting sync settings window the ''Sync items from'' date is set to the 21st September, which means those above "Received" invoices will not post across to the Accounting package.

To amend this, go into the Accounts integration settings and change the "Sync items from" date to an earlier time and try syncing again.

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