How do I reset my two-factor authentication (2FA) and QR code setup for Buildxact login?
Two-factor authentication (2FA) is an essential security feature for your Buildxact account. If you need to reset your 2FA setup or QR code, follow the guidance below to ensure a smooth process.
Overview of 2FA and QR Code Setup
Two-factor authentication enhances account security by requiring a second verification step.
A single user login can only be linked to one device at a time for the authenticator.
Resetting your 2FA setup will invalidate any existing authenticator links and recovery codes associated with your login.
Steps to Reset 2FA and Obtain a New QR Code
Reset Your 2FA Setup: Contact Buildxact support to reset your two-factor authentication setup. This will allow you to generate a new QR code at your next login.
Scan the New QR Code: On your next login, you will be shown a new QR code. Use an Authenticator app (e.g., Google Authenticator, Microsoft Authenticator) to scan the code. Do not use a generic QR scanner or your phone’s camera.
Key Considerations
Device Limitation: A single user login can only be linked to one device at a time. If another user has already scanned the QR code for your login, they will have access to the one-time passcodes.
Invalidation of Recovery Codes: Resetting your 2FA setup will invalidate any previously saved recovery codes. Be sure to save the new recovery codes provided after resetting.
Troubleshooting Tips
Using Password Login: If the one-time passcode method isn’t working, you can log in using the password method at the login method selection screen.
Requesting a One-Time Code: If another user has scanned the QR code and you need immediate access, request a valid one-time code (6-digit OTC) from that user.
Best Practices for Managing 2FA
Always use a dedicated Authenticator app for scanning QR codes.
Save your recovery codes in a secure location to avoid being locked out of your account.
Regularly review your 2FA setup to ensure it is linked to the correct device.
By following these steps and tips, you can effectively reset your two-factor authentication and QR code setup for Buildxact login, ensuring continued access to your account while maintaining its security.